Reference

platinum slot Privacy Policy for Your Account

Our Privacy Policy explains what account, device, wallet and support data we use when you open an account and reach the lobby.

Account dataWallet recordsDevice choicesPolicy requests
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platinum slot platinum slot Privacy Policy for Your Account
REQUEST A CHECK

Support for Privacy Policy Requests

A clear support route helps when your account record or wallet status needs checking.

Account chat Use the support chat from your signed-in account when you need to ask about…
Contact form The contact form gives you a written route for a data copy, correction or…
Receipt check If a wallet status does not match your receipt, send the transaction reference rather…
DATA PRACTICES

Inside platinum slot Privacy Controls

We keep privacy work close to the actions that create account records: login, phone verification, wallet selection, support contact and lobby access.

Data collected

We may hold your phone number, contact details, verification result, login events, device signals and account preferences.

Cookie choices

Cookies and similar browser storage help remember a session, language setting and privacy choice.

Account security

We use phone verification, sign-in records and device signals to detect account access that does not match your usual path.

Retention period

We retain records for the period needed to secure the account, match wallet receipts, resolve disputes and meet applicable legal…

Data changes

You can request a correction when your contact detail, phone number or account setting is wrong.

Privacy contact

For a copy, deletion question or concern about how a wallet reference was handled, use account chat or the contact…

Privacy Policy Questions About Your Data

These Privacy Policy answers cover the searches we hear most often before an account is opened or when an existing record needs attention. We keep each answer tied to a real account action, such as phone verification, mobile sign-in or a DANA, OVO, GoPay and QRIS receipt. If your question is not listed, use the support path above and describe the specific record or request.

It covers account details, phone verification, sign-in events, device signals, cookie choices, support messages and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity. It also explains retention, security controls and the route for correction or deletion requests.

We use your phone number to create the account record, complete phone verification and help identify the correct account when you contact support. It can also help us check an unusual mobile sign-in. Keep verification codes private and do not place them in a support message.

We do not need your DANA, OVO, GoPay or QRIS password to match an account action. We receive transaction references and status details needed for reconciliation. Never send a wallet password, full credential or verification code when asking us to check a receipt.

Yes. Send a request through account support chat or the contact form and include the phone number linked to your account. We may ask you to complete a verification step before releasing a data copy, and access depends on local law and applicable retention duties.

Tell us which account field or event is incorrect, such as a contact detail, phone verification result or wallet reference, using the support path. Add the relevant transaction reference if needed, but not a password. We will check the record and explain the correction route.

We keep account, security and payment-reference records while they support account protection, receipt matching, dispute handling or legal duties. The period can differ by record type. When retention is no longer needed, we remove the data or reduce its account link where practical.

You can ask about deletion through account chat or the contact form. We will assess the request against security, dispute and legal retention needs. Where local law permits, data that no longer needs to remain linked to your account can be removed or reduced.

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